Resolvr is here to help. If we haven't lived up to your expectations, we probably haven't met our own high standards and we would like to know about it. If you have a complaint about the service provided by Resolvr, you may call 1300 349 332 or forward the complaint to firstname.lastname@example.org.
Further to the above, Resolvr has both Internal and External dispute resolution processes in place. If you have a concern or complaint that has not been satisfied, in the first instance, please contact our Internal Dispute Resolution function on:
- Customer Care
- Phone: 1300 768 621
- Email: email@example.com
- Fax: (02) 9347 3650
- Mail: Customer Care, GPO Box 4475, Sydney, NSW 2001
If for some reason the concern or complaint is not resolved, you may then contact our External Dispute Resolution scheme. This is an independent service provided to resolve any concerns or complaints we are unable to resolve with you.
We are a member of the Australian Financial Complaints Authority (AFCA) External Dispute Resolution Scheme.
- Phone: 1800 931 678
- Email: firstname.lastname@example.org
- Web: www.afca.org.au
- Fax: (03) 9613 6399
- Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001
- Name: Personal Insolvency Management Pty Limited (PIM) t/a Resolvr
- ABN: 151 538 658 40
- AFSA RDAA Registration Number: 1502
- AFCA Member Number: 72192
- Address: GPO Box 4475, Sydney, NSW 2001
- Phone: 1300 349 332